You are browsing the archive for ESR.

NHS Scotland Seeks New HRIS

February 15, 2010 in Public Services, Workforce Management

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NHS Scotland has started a procurement process for a single national human resources information suite

The tender, which follows on from much earlier work on developing the user requirements and specification, envisages a five year contract.

The system will cover recruitment, training administration, attendance management, employee relations processing and medical staffing and is expected to have interface requirements to other systems including -

  • payroll
  • time and attendance
  • expenses management
  • occupational health transferable records
  • performance management and appraisal
  • “staff bank” management
  • e-rostering.

NHS Scotland is looking for a single supplier who can provide the system, training and disaster recovery, support and development and possibly hosting services for all the health boards in Scotland and the organisations that work with them. Read the rest of this entry →

Delivering 20% Efficiencies in Payroll

December 14, 2009 in Our Track Record

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iStock_000006469037XSmallAttractor has worked with an NHS payroll team during the Autmun of 2009 identifying actions to deliver more effective and efficient services.

Reviewing options with local managers, Attractor has identified and evaluated a number of concepts and ideas.

Taken together, the changes identified would generate savings of around 20% of the existing service costs, taking into account the need for some additional investments.

If all proposals were implemented, client organisations would benefit from reduced costs phased in over a period of around 2 years with no detriment to service quality . Read the rest of this entry →

NHS HR and Payroll Integration : A New Blueprint?

November 9, 2009 in Corporate Services, Public Services, Workforce Management

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iStock_000002913034XSmallThe NHS Electronic Staff Record forced organisations to review working methods in HR, Payroll and Finance – a significant challenge for all teams.

Addressing inconsistencies in data held by these departments, strengthening communications, recognising common needs and challenges has helped some to  improve understanding and trust, reduce antagonism and conflict.

Integrated systems processes have forced many teams to become more proactive in resolving issues of control and data maintenance. Where relationships have truly been improved, closer working on strategic employment issues has become possible.

Some are now taking integration to a new level of sophistication. Read the rest of this entry →

NHS Workforce Information

September 28, 2009 in Leading and Managing Results, Public Services, Workforce Management

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False-SymbolA key driver for ESR, a common platform for human resources and payroll information management was the aim of providing more comprehensive and accurate pictures of the NHS workforce. The ESR data warehouse has been providing key statistics for Strategic Health Authorities and the Department of Health for some time, but delivering joined up change across the service is very difficult.

The NHS Institute for Innovation and Improvement, is the NHS body responsible for monitoring productivity using a balanced scorecard; including three workforce indicators, staff turnover, sickness absence and agency costs. The following notice appeared (and remains visible September 2009) on its website  -

“Unfortunately due to the introduction of the Electronic Staff record (ESR), the Department of Health have been unable to produce the workforce indicators this quarter. The final indicators based on data submitted to the WIMS system will be produced in quarter 4 2008/09. We are in discussion with the NHS Information Centre to produce workforce indicators from quarter 1 2009/10 onwards from the ESR data.”

A clear sign the challenge of delivering joined up working can sometimes prove insurmountable!

Self Service – Gaining Benefits from ESR

September 28, 2009 in Corporate Services, Leading and Managing Results, Public Services, Workforce Management

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Photo:Bitterjug, flickr

Photo:Bitterjug, flickr

During 2008-09, NHS organisations deploying ESR (an ORACLE-based human resources and payroll solution) worked to address early challenges with initial deployment.

Most are now in the process of refining practice to gain benefits and many are at the early stages of planning to deploy self-service.

Organisations should not dismiss lightly the effort needed to address stakeholder concerns and revise business processes when implementing self service. Nor should the ongoing challenges of systems management, user administration and support be ignored.

It is possible, though, to address these challenges effectively and there are some large prizes availble for those who do so successfully. Read the rest of this entry →

ESR Vision and Benefits

September 21, 2009 in Public Services, Workforce Management

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iStock_000004185698XSmallThe Electronic Staff Record, an Oracle-based integrated HR and Payroll solution, was implemented across the NHS as an enabling “service solution” for transactional processes and business intelligence for corporate teams.

The ESR solution, an integrated database supporting needs of all corporate functions, has the potential to become an immensely powerful corporate information tool.

While the project should be seen as a rare example of a successful, large scale, public sector IT project, it is important to recognise many people consider there are features of the system which remain flawed, cumbersome or tricky for end users. This is true of many, if not all, IT solutions. Read the rest of this entry →

Online Expenses for the NHS

September 10, 2009 in Pay and Reward, Public Services, Workforce Management

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Declaration signitureWith expenses in the news for months, MPs and Directors (both public and private sectors) have been in the firing line.

Policy compliance is the issue and employers’ experience suggests people tend (accidentally or deliberately) to inflate expense claims!

In the NHS, people report neither claiming, nor properly receiving, expenses they are entitled to … and Atractor’s experience suggests this is true.

Does the NHS environment reduce the need for an automated claims management process? Is there a risk that NHS Trusts will fall for suppliers’ hype about the benefits of automation?

More claims from better-informed employees may well offset savings from better compliance and more accurate calculations. This is really no defence for keeping employees in the dark about entitlements, or for retaining inefficient working methods. Read the rest of this entry →

ESR – Using Helpdesk Support

August 31, 2009 in Leading and Managing Results, Public Services, Workforce Management

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Photo:phillie casablanca, flickr

Photo:phillie casablanca, flickr

After yesterday’s three hour struggle with ESR, you told your manager this morning some people might not get paid properly at the end of the month.

Calling the helpdesk team, you exclaim excitedly ” We can’t get the system to pay the right amount … and payroll closes tomorrow. What can we do?”

“Have you raised a Service Request?” comes the predictable response. Does this sound familiar?

Read the rest of this entry →

Systems Interfaces and Integration

August 17, 2009 in Public Services, Workforce Management

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Photo:Plug, Martin Kingsley, flickr

Photo:Plug, Martin Kingsley, flickr

Working with organisations, I am often asked if it is possible to “integrate” or “interface” one system with onother to gain benefits. Using solutions that are interfaced or integrated can remove significant work effort plus the potential for human error and data mismatches.

Operational teams are often unclear about the two terms and suppliers are sometimes, and less excusably, imprecise about the terms. Read the rest of this entry →

Conservatives would dismantle NHS IT Infrastructure

August 13, 2009 in Leading and Managing Results, Public Services, Workforce Management

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Photo:network cables, Jerry, Flickr

Photo:network cables, Jerry, Flickr

The Conservatives have announced plans to overhaul Labour’s current infrastructure of IT for the NHS which they view as “top-down… bureaucratic… hugely disruptive to the NHS and… plagued with delays and cost overruns”.

They believe better value for money and innovation can be create within a devolved environment, more suited to a decentralised NHS.

Such a change of strategy would need to outweigh the loose ends and lost connections that it would necessarily create but need not mean ripping up everything that has been done.

Read the rest of this entry →