A London-based mental health trust had identified the need to move to a “self-service environment” for line managers and employees. While the desire was clear, neither the technology that might enable the transition, nor its implications, were well understood. The trust needed someone to facilitate discussion and decision-making by HR, Line Managers, Finance and IT professionals.
The Director of Human Resources invited Attractor to clarify options, benefits, drawbacks and ramifications. A review workshop facilitated by Attractor provided stakeholders an ideal opportunity to –
- identify potential benefits for the organisation
- clarifiy and agree local objectives and priorities
- explore key features and implementation challenges for self service
Analysis of results revealed administrative cost reduction was significantly less important to stakeholders than empowering line decision-making, improving HR services and improving workflow performance. From conclusions drawn, the trust adopted an integrated HR portal as the most suited tool for to its strategic requirements.
A development path having already been identified, work to implement new tools commenced quickly after the workshop. The trust retained Attractor in a programme assurance capacity during the implementation phase and, following development and communication efforts, the first new transactional tools were used by managers within 6 months.
