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Managing HR Issues Effectively

February 22, 2010 in Corporate Services, Public Services, Workforce Management

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The “informed insider” and informative management commentator ”Rick”, writing on the blog site “Flip Chart Fairy Tales“, suggests complex employment policy hampers public sector business effectiveness.

Rick suggests most public sector organisations have management procedures going far beyond the requirements of employment law.

Rick states management culture is less effective in government departments and agencies than the wider public sector such as local authorities and the NHS.

He says though “all too often, the procedures are used as an excuse by managers who would shy away from conflict anyway”. He notes, however, that effective managers somehow navigate procedures to address problem situations. Read the rest of this entry →

Public Sector HR Efficiency

December 10, 2009 in Corporate Services, Leading and Managing Results, Public Services

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iStock_000008371892XSmallThe government’s plan for back office efficiency, “Putting the Frontline First”, was published this week.

The material includes benchmark data for finance, HR, IT and Estates functions in central government plus broad improvement plans for government and the wider public sector.

Amongst other measures, the report uses the ratio of employees to HR practitioners to compare efficiency. The report reveals the top 10% of government departments reach levels of HR efficiency comparable to the median private sector attainment and just 3% match the top quartile private sector performance.

The report also highlights a weak correlation between HR resources and sickness absence levels, suggesting resource levels are not a reliable indicator of effectiveness. Read the rest of this entry →

Government Back Office Privatisation

October 22, 2009 in Corporate Services, Public Services, Shared Services and Outsourcing

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Groove Lock Pliers and a US PennyThe government is apparently considering a major privatisation initiative for back office functions including IT, human resources and estates management.

Presumably this would involve sale to new “facilities management” companies

Alongside the sale of the Dartford River Crossing, the Tote and Channel Tunnel this would raise funds to pay off Government debt.

It seems the government would create special companies to take over back-office functions. Presumably these would be floated on the stock market, delivering “windfall capital”.

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Public Sector Shared Services and Outsourcing

October 1, 2009 in Corporate Services, Public Services, Shared Services and Outsourcing

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Photo:Covilha, Flickr

Photo:Covilha, Flickr

As purse strings tighten, high-quality front-line public services should be protected as much as possible. Nonetheless, core services shouldn’t be treated with kid gloves or complacency. Both front-line and back-office teams need to be proactive in identifying how to save money.

Back-office teams will face pressure to adopt outsourcing and shared services to save costs. Evidence shows these solutions can reduce costs and improve quality, though examples of failure aren’t hard to find.

New services don’t always deliver the lower “headline” costs expected and poor quality can create major hidden expenditure linked to correction and re-working activity. A short-sighted focus on cost-cutting can weaken effectiveness across the whole organisation.

Management should consider how effective back-office teams contribute to cost-control across the business. It would be unwise to reduce costs in one area but find the organisation spends far more elsewhere. Read the rest of this entry →