attractorconsulting.com

The benchmarking model covers all the UK audit agencies’ value for money standards plus more advanced benchmarking for those who want it. The solution is scalable, allowing organisations to work at a level of sophistication and detail that suits their currrent needs -

Basic – High level indicators of HR and Payroll service efficiency and effectiveness -

• High level measures are comparable to figures often quoted in “trade press” and sales material – including staffing ratios and service costs.
• Organisations can judge whether services are relatively effective and efficient

Standard – Shows how policy and operational practices drive and shape performance -

• Mid-level measures match and surpass the national audit agencies VFM indicators.
• Standard HR outcome measures (used by most public sector organisations) are included.
• Attractor recommends organisations benchmark at this level – meeting central government requirements.

Developed - Shows how automation, organisational structures, systems and tools and business processes underpin and support performance -

• Contributes to a growing evidence base about the links between HR and Payroll practice and Value Added for the organisation
• Examines roles and responsibilities of corporate teams and front line managers, use of automation and specific process management arrangements.
• Links to benefits work on the NHS Electronic Staff record. Mid-level measures match and surpass the national audit agencies VFM indicators.

Highly Developed -Specialised and detailed performance measures relating to specific areas of activity -

• Measures as smart as those used by many world class organisations.
• Organisations using SLAs and KPIs to monitor performance are likely to have such data.
• Many public sector organisations have yet to use measures at this level of sophistication.
• Organisations should determine which elements are worthy of measurement – reflecting local priorities.

Working in an NHS organisation, the team responsible for benchmarking service delivery can choose the level of detail that suits current needs for business intelligence and ensure there are robust processes and routines for capturing and collating the required data.

Having started with data that is easily available, an organisation may, later, decide to expand the dataset, collecting more information on areas of particular interest … perhaps responding to the emerging data and trends from other organisations.

Attractor provides an independent and affordable HR and Payroll benchmarking service for subscribing NHS organisations.

Over recent years the NHS has seen many debates about the challenges and benefits of practice change in HR and Payroll operations.

It has been difficult to source reliable, independent and trusted evidence on the impact of policy and practice change for organisational performance and costs.

Attractor has worked with NHS organisations for many years – and now offers wider access to its experience measuring efficiency and effectiveness for NHS human resources and payroll functions.

Attractor’s independent, affordable benchmarking solution enables subscribing NHS organisations to gather and report on data covering all value for money audit benchmarks. The toolkit also allows far more detailed and advanced benchmarking measures to be used for many areas of HR and Payroll practice.

Using the solution, managers can measure and evaluate local performance and compare performance with data from subscribing organisations across the country. Users also have access to a number of external benchmark data items so they can compare NHS organisations with wider public sector and private sector organisations.

As well as live interrogation of the database and the ability to generate dynamic charts in a dashboard tool, subscribing organisations receive will receive analytical reports and updates on emerging industry trends.

Please download our short information booklet, Attractor Benchmarking Solution – Information Sheet – May 2010 which describes the toolkit or Attractor Benchmarking – Frequently Asked Questions, which explores how benchmarking can be used and some issues to consider in deciding your approach.

If you think your organisation would benefit from using our affordable benchmarking solution and want to know more, contact us at enquiries@attractorconsulting.com for further information.