You are browsing the archive for back office.

Maximising Value from HR

June 7, 2010 in Our Track Record

Post to Twitter Post to Facebook

In the past, UK organisation were stereotyped by their slashing of training budgets when finances were tight – and then suffering the skills shortages which followed.

A new stereotype might be organisations looking to make efficiencies and reduce expenditure in their back-office functions so they can protect front line services.

Across the public sector, this “mantra” is being widely and loosely used without being explained in detail.

Real dangers exist where the implications of change are poorly thought through.

In richer times, it is easy to make the case for investment in services which support staff delivering effective front-line services. When times are hard, this is more difficult and its vital then, more than ever, to demonstrate how corporate teams impact on the business.

When organisations are looking to reduce expenditure, it is common to look for reductions in “overheads” – costs which can be reduced with little impact on front line services. Corporate back-office functions look “vulnerable” in this climate.

Organisations should always strive to ensure they are working in the most effective way – the optimum value between expenditure and achieving required outcomes. Back-office functions should be scrutinized as closely as other areas though it’s vital to keep a focus on what will maximise value rather than simply “reduce expenditure”. Read the rest of this entry →

Benchmarking and QIPP

May 31, 2010 in Our Track Record

Post to Twitter Post to Facebook

Photo: Darren Hester, Flickr

NHS managers looking at our benchmarking solution have described how they will use it to plan and monitor local actions in response to the challenge of the NHS Quality, Innovation, Productivity and Prevention initiative (QIPP).

A Payroll Manager explained it would enable him to demonstrate how service plans would adjust the profile of the organisation changing high level and detailed performance data.

As well as providing an evidence-base for improvement planning, the tool would enable them to meet the recommendations of the Operational Efficiency Programme, collating relevant information and providing comparison data to inform their decisions.

The solution has been created specifically for NHS organisations (versions for other part of the public sector or on the drawing board). Back-office benchmarking is new for the NHS and, obviously, depends on having significant volumes of data from relevant organisations to provide comparative information.

While still at an early stage in its service lifecycle – only just moving from planning to delivery – the early signs are promising. Already, 60% of the NHS organisations which evaluated the service have subscribed while others are still considering their position. No organisation having reached this point has, yet, decided not to subscribe.

Attractor is now marketing the service widely for the firs time and expects sufficient sign-up from NHS organisations to provide subscribers with authoritative, persuasive and compelling evidence to support local decision-making. Read the rest of this entry →

Do you support outsourcing public sector back office functions?

May 21, 2010 in Uncategorized

Post to Twitter Post to Facebook

The last government trailed the concept of outsourcing public sector back office functions to the private sector. The expectation is that this would raise money, reduce costs and contribute to defecit reduction. Do you think this is a good idea? Read the rest of this entry →

Organisation Redesign at Aintree Hospitals

May 16, 2010 in Our Track Record

Post to Twitter Post to Facebook

Photo:Wolfpix, Flickr

Attractor’s work with a number of NHS organisations has helped to support and deliver improvement activity and realise benefits.

Attractor is often invited to facilitate strategic thinking, present options, identify opportunities, validate some ideas and challenge others.

This was the case with Aintree University Hospitals NHS Foundation Trust. A case study published by the Department of Health provides a good example of work delivered with an NHS team with strategic plans supported by decisive action.

Attractor had worked with Aintree earlier, supporting diagnosis and problem-solving actions with the Trust, and helping refine plans for deploying the ESR training administration toolkit.

Attractor was asked to support an organisational design review – taking forward local ambitions to introduce more integrated working arrangements and effective service delivery. Read the rest of this entry →

Are NHS Corporate Services Best Delivered by Shared Services?

May 12, 2010 in Uncategorized

Post to Twitter Post to Facebook

The public sector appears to be set for increasingly widespread use of shared services for back-office functions. Most business leaders agree the strategy is effective but not everyone agrees.

The NHS has some previous experience of shared services and uses some shared service solutions currently. Thinking of the needs of your organisation, are these the right solutions for HR, Finance, Estates and IT services? Read the rest of this entry →

New HR, Payroll and Finance Solutions for Northern Ireland

May 10, 2010 in Corporate Services, Public Services, Workforce Management

Post to Twitter Post to Facebook

In Northern Ireland, the Department of Health, Social Services and Public Safety (DHSSPS) is looking for new enterprise IT systems.

New systems are needed for human resources (HR), payroll, travel and subsistence, finance, procurement and logistics.

The systems form an important part of its efficiency and process-streamlining efforts for the Business Services Organisation (BSO), which provides shared services for Northern Ireland’s health and social care sector.

This plans are to introduce new, simplified and standardised business processes which facilitate the delivery of efficiencies savings using work flow and self-service.

The DHSSPS published its tender in the Official Journal of the European Union on 6 May 2010, anticipating a 15 year contract for a system to be used for services provided to ten organisations plus systems support including a help-desk. Read the rest of this entry →

Shared Services – Reviewing The Evidence

May 6, 2010 in Corporate Services, Leading and Managing Results, Shared Services and Outsourcing

Post to Twitter Post to Facebook

With the UK’s election result imminent, public sector bodies must soon return to the efficiency agenda.

Shared services or outsourcing solutions seem likely to be deployed for back-office services across much of the public sector.

Organisations with ready plans will probably face pressure to quickly turn blueprints into reality.

Those without plans will have to develop ideas quickly, recognising the pressure to maintain spending on front line services will dominate any discussion on these initiatives.

How can those who have to make decisions “see the wood for the trees”? What evidence is available to support decisions and help them reach judgements and make informed decisions?

HM Treasury’s 2009 report on operational efficiency examined evidence from the private sector before arriving at its targets for efficiency savings. It concluded that back-office savings in the range of 20-30% could be achieved from business process reengineering / shared services. Other revews have reached slightly different conclusions. Read the rest of this entry →

NHS Shared Services – A Rising Tide

April 29, 2010 in Corporate Services, Public Services, Shared Services and Outsourcing

Post to Twitter Post to Facebook

While the 2010 UK General Election is underway, the convention of “purdah” prevents the development or official announcements of new policy.

Purdah avoids binding a future government to current policy it disagrees with. It also presenting challenges for people delivering strategy and companies seeking to work with the public sector.

It seems clear that public services will need to look for efficiencies in their back office functions. Currently, however, few decisions are being taken to help drive forward delivery on this agenda.

The DoH has established a dedicated national workstream under the Improvement and Efficiency Programme. “Back office efficiency and optimal management”, led by Tony Spotswood (Chief Executive, Royal Bournemouth and Christchurch Foundation Trust) doesn’t have the “catchy” title.

Public attention is likely to focus on changes to clinical services arising under the QIPP programme. It’s obvious however the conclusions and adopted mechanisms from any “back office programme” will be important for the future of shared service delivery in the NHS. Read the rest of this entry →

Will Shared Services Deliver Efficiency?

April 19, 2010 in Corporate Services, Public Services, Shared Services and Outsourcing

Post to Twitter Post to Facebook

Public sector organisations are tasked with delivering significant savings through “efficiencies”.

A key strategy adopted by government is the adoption of shared services and outsourcing for back-office functions.

The strategy and its targets are based on conclusions derived from reported experience of both private and public sector organisations.

Yet, in his book “Systems Thinking in the Public Sector“, John Seddon concludes management fads, of which shared services are a good example, are rarely based on real evidence …. simply “plausible ideas”. Read the rest of this entry →

CBI Recommends Collaboration and Shared Services

April 7, 2010 in Corporate Services, Public Services, Shared Services and Outsourcing

Post to Twitter Post to Facebook

The pressure for back office functions grows ever stronger as politicians struggle to find ways to protect front line services.

In their report “A Frontline Force”, the CBI recommends the government creates a national police agency to enhance collaboration.

Better procurement for the UK’s 43 police forces is expected to generate savings of £400m by 2014-15.

They also suggest shared services and outsourcing for police services covering HR, Finance, IT, estates and fleet management services could save £125m.

Sceptics might argue it should come as no surprise the CBI support outsourcing, which would provide fantastic business opportunities for the private sector. Others would also challenge or refute evidence that shared services deliver savings, or might express concern that service levels will suffer. Read the rest of this entry →