Service Delivery and Change – Consulting Thoughts
February 7, 2012 in Reflections
Attractor took the chance to meet-up with an independent technology consultant recently and we shared our experiences of working with clients to deliver benefits using new tools and technology.
We had both worked to implement the Numara Fooprints solution (amongst other technologies) with client organisations and agreed there was potential for many organisations to use Service Desk technology to manage and improve service-delivery in areas other than IT . Our experience with client organisations revealed significant variation in the approaches taken to delivering benefits with new technology.
With different backgrounds (HR, Projects and Change vs Engineering, Service Delivery and IT) it was fascinating to find how much common language we had. It will be interesting to see if the relationship matures and develops.
