Shared Services – A Recipe for Waste?
March 31, 2010 in Corporate Services, Public Services, Shared Services and Outsourcing
The advice from many experts suggests the government should accelerate shared service implementation across the public sector.
The proponents of shared services claim this will reduce costs through economies of scale and improve services through standardisation and improved performance management.
It’s clear the case for shared services is being increasingly well orchestrated, though independent evidence for success is not easy to come by and cases of both success and failure have been in the public eye.
Suggesting it is inappropriate to apply lessons and techniques from mass-production environments to service organisations, John Seddon, MD of Vanguard and professor at Cardiff university argues shared service operations are a recipe for poor service, waste and inefficiency. Read the rest of this entry →
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